Cultural Competence is the ability to understand, communicate with and effectively interact with people across cultures. Cultural competence encompasses being aware of one’s own worldview, while gaining knowledge of different cultural practices and worldviews.
As a Court Appointed Special Advocate (CASA) volunteer, we meet families who may be very different from our own friends, families and colleagues. Their cultures, values, and parenting styles may be completely unfamiliar to us. Even though our brains naturally categorize information with negative judgments, as a CASA, we want to suspend those judgments so we may develop higher levels of cultural competence. This will allow us to be more effective with the various and diverse parties involved in our cases.
Our cultural competence affects how we respond to those of a different race, gender, and socio-economic status, just to name a few. It is not always easy to release years of carefully, or carelessly, formed opinions and values when we encounter new people. When we considers the myriad of verbal and nonverbal communications we use, poor cultural competence skills open the door to misunderstandings and unintended insults. Our own biases can led to ineffective interactions, to hurt feelings or worse. As CASA’s, we must not only understand our biases, but learn to recognize and put aside these feelings in order to best serve the children on our cases.
Consider a woman executive as a new CASA entering the family home of a patriarchal culture meeting the family for the first time. Deeply ingrained stereotypes and judgments are likely on both sides. To be an effective CASA, she needs to be the one to create a bridge to cross this expansive cultural gap.
Stereotypes are even more complicated and can derail the best of intentions. Recent studies in neuroscience show our brains function in ways that predispose us to negative stereotypes. In fact, scientists believe that our brain’s predisposition to categorize information with a negative slant is a primitive survival mechanism.
Something as simple as the use of silence in different cultures can lead to dramatic misunderstandings. The Greeks use silence as a way to refuse things but Egyptians use silence to communicate consent. Alternatively, Americans can see silence as a void to fill, or an indication the person is indifferent, angry or disagreeing with them. It takes hard work and a willingness to be flexible to unlearn deeply ingrained stereotypes. The ability to set aside our stereotypes can be a powerful tool in developing cultural competence and reaching our desired outcomes.
Four components to cultural competence exist:
Awareness — The first step in building cultural competence is developing an awareness of our own, sometimes deeply ingrained, prejudices and stereotypes, which can create barriers to our learning and development. It is also important to be thoroughly acquainted with our culture – and the identity we have taken from that culture. Taking the time to openly, and without judgement, discover our blind spots when it comes to our beliefs, will take us to a deeper understanding of the families and all those involved individuals we meet as CASAs.
Attitude – How open are we to differing views and opinions? If we feel strongly about our beliefs and values, we are more likely to react emotionally when we encounter a cultural difference. If we react emotionally, we are more likely to convey our disapproval to those we encounter. With awareness and intention, we can develop new habits – we can decide to suspend our views and opinions before we walk through the door.
Knowledge – As a CASA, we regularly cross cultures that are not limited to the families we visit. We likely hold opinions and beliefs regarding social workers, lawyers, as well as educational and medical professionals. To stay connected in cross-cultural situations, we need be open to learning as much as we can about those we encounter. We want to really question what it like is to walk in someone else’s shoes. How much we learn and assimilate into our own worldview affects or ability to work effectively and respectfully with people from all different backgrounds, experiences and cultural norms.
Skills – To build skills, we can interact with diverse groups. Attend cultural events or religious services; this can put you in situations where you are the only one of your cultural group. Ask others questions about their beliefs, culture and values. We can also read books about different cultures and expose ourselves to the discrimination they can experience – memoirs are a great opportunity to discover insights into another culture. Being careful not to stereotype, we can then apply our new understandings as we interact others.
The Guardian, [Neuroscience] Human Brain is Predisposed to Negative Stereotypes.
Diversity Officer Magazine, What is Cultural Competence and How is it Measured? American Psychological Association, How do I become culturally competent?